1. Acceptance of Terms
Welcome to Fehl Safe Water Systems (“Fehl Safe,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website (fehlsafewatersystems.com), and any services, estimates, installations, or products you request or purchase from us, including residential and commercial plumbing, water treatment and filtration systems, well services, septic services, and related specialized services.
By using our website, requesting a quote, scheduling a service, or purchasing a product from Fehl Safe Water Systems, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Description of Services
Fehl Safe Water Systems provides plumbing, water treatment, well, and septic-related services, including but not limited to:
- Residential and commercial plumbing repair and installation
- Water filtration, softening, and treatment system sales and installation
- Free in-home water testing and analysis
- Well pump installation and repair
- Video pipe inspection
- Hydroexcavation
- Municipal and large-scale water system services
- Septic system service
Service availability may vary by location. We currently serve Bradenton and surrounding communities throughout Southwest Florida.
3. Estimates, Scheduling, and Service Appointments
- Estimates provided are based on the information available at the time and may be adjusted after an on-site inspection reveals additional factors affecting scope or cost.
- We do not guarantee specific arrival times or service windows. While we make reasonable efforts to arrive within scheduled windows, actual arrival times may vary due to prior jobs, traffic, weather, or other factors outside our control.
- Appointments may be rescheduled by either party with reasonable notice. We will make reasonable efforts to notify you of any changes to your scheduled appointment.
- Emergency service availability is not guaranteed and may be subject to additional fees.
4. Pricing and Payment
- Pricing for services and products will be provided in writing (verbally or via written estimate/invoice) prior to work being performed, where practical.
- Payment is due upon completion of service unless otherwise agreed to in writing.
- We accept [insert accepted payment methods — e.g., cash, check, credit card, financing].
- Prices are subject to change without notice for future services; pricing for a confirmed, scheduled service will not change without your consent, except where the scope of work changes.
- Late or unpaid invoices may be subject to late fees, collection costs, and/or suspension of future service, as permitted by law.
5. Warranties
Certain products installed by Fehl Safe Water Systems come with manufacturer and/or workmanship warranties, which may include:
- Tank warranties (e.g., 10-year warranty on mineral tanks, where applicable)
- Control valve warranties (e.g., 5-year warranty on Clack® control valves, where applicable)
- Workmanship guarantees (e.g., 1-year workmanship guarantee on installation, where applicable)
Specific warranty terms, coverage, and exclusions vary by product and will be provided in writing at the time of purchase/installation. Warranties do not cover damage caused by misuse, neglect, unauthorized repairs, acts of nature, or normal wear and tear. Manufacturer warranties are subject to the manufacturer’s own terms and conditions.
6. Disclaimers
- Fehl Safe Water Systems makes no guarantees regarding specific health outcomes, medical benefits, or the elimination of any particular contaminant from your water supply. Water testing results and system performance can vary based on individual water conditions, and results are not guaranteed.
- Content on our website, including product descriptions, blog posts, and marketing materials, is provided for general informational purposes only and should not be relied upon as professional, medical, or engineering advice.
- We do not guarantee that our website will be uninterrupted, error-free, or secure at all times.
7. Limitation of Liability
To the fullest extent permitted by law, Fehl Safe Water Systems shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website, services, or products, except where such liability arises from our own negligence or willful misconduct in the performance of contracted work. Our total liability for any claim related to services performed shall not exceed the amount paid by you for the specific service or product giving rise to the claim.
Nothing in these Terms is intended to limit liability in ways not permitted under Florida law.
8. Cancellations
- You may cancel a scheduled appointment by contacting us at [phone number] as far in advance as possible.
- Cancellations made with insufficient notice may be subject to a cancellation or trip fee, as disclosed at the time of scheduling.
- We reserve the right to cancel or decline service at our discretion, including for reasons of safety, non-payment, or inability to access the property.
9. Customer Responsibilities
- You agree to provide accurate information about the service location, water system, and any known issues at the time of scheduling.
- You are responsible for providing reasonable access to the property and work area for our technicians.
- You agree to disclose any known hazards (structural, electrical, animal, or otherwise) that may affect the safety of our technicians.
10. Website Use and Intellectual Property
- All content on this website — including text, images, logos, and graphics — is the property of Fehl Safe Water Systems or its licensors and may not be copied, reproduced, or distributed without prior written permission.
- You agree not to use this website for any unlawful purpose or in a way that could damage, disable, or impair the site.
11. Reviews and Testimonials
We may display customer reviews or testimonials on our website or marketing materials, generally identified by first name and last initial to protect customer privacy. By submitting a review, you grant us permission to use your feedback for marketing purposes unless you request otherwise.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site linked from our website.
13. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
14. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the appropriate courts located in Manatee County, Florida.